One of the best places to buy clothes online is Moosejaw. The Niff and I have been buying stuff from there (including 2 North Face jackets that keep her warm during the winter and prevent "her bones from freezing") for the better part of 2 years now. I found them looking for a way to get her to stop crying when winter came around. I was pleasantly surprised.
From time to time they send me coupons and whatnot, and they had a promo running where they would send you a Mystery Gift Card if you spent more than a certain amount. We had stuff we were buying anyway and I figured what the hell. They don't even tell you on the card how much it is, you need to flip it over , call the number on the back and put in the PIN. We get a couple shirts for her and wouldn't you know we got a $50 gift card.
Don't worry, it gets better (or temporarily, worse…).
I tell her about the card, she is stoked, and I put it in one of the bags with her shirt. She didn't know it was in there. Oops.
See where I am going with this?
I find out a few weeks later that she threw the bag out. Didn't see the card in there and essentially she chucked away $50. Needless to say I was unhappy.
A couple weeks pass and almost at the same time when we were talking about ordering from them again we both figured we should email their customer service, just to see if there was anything they could do. This is what I wrote:
"Message: Hi,
First off - love the company. Been turning my friends and family onto it,
and I love the mailers and your entire line.
I'm writing because a couple months ago I put in an order (Order # 733166)
and got the "mystery gift card". I called up, and found out I hit the
lottery, it was a $50 card. I was stoked. I put it in with the hoodie and
the shirt into one bag for my fiancée. She didn't see it and tossed the bag,
along with the card. I didn't find this out until about a week ago.
So my question is: is there anything I can do about this, besides breaking
up with her? I'm sure you guys just throw giftcards in there without knowing
how much is on and pull from a big batch, I just didn't know if they were
scanned or whatnot to verify (like some bigwig up in his office can pull
numbers to see what he is giving away in GCs).
Just curious.
Either way, I really do love the madness. And if I have to break off the
engagement, I will.
-Dan"
About 6 hours later I get an email back from them:
Hey Dan,
Thanks for the e-mail and sorry about the hassle. We don't normally give out
gift cards on word alone but you sound legit so your new gift card number is
60362xxxxxxxxx and the pin is xxxxxx. It's for $50, enjoy spending
it.
Please ask any other questions you might have.
Thanks
Love the Madness.
Dr. Archibald Meriwether Jackson
Moosejaw
www.moosejaw.com
www.thejaw.com
Now, there is no reason in the world they needed to do that, but they did. That is customer service. That is a company I was going to do business regardless the outcome. That is just another reason why I am spreading the word. They are kickass. Signup for their e-coupons and whatnot, and odds are you can get good stuff cheaper than anywhere else. You'd just be doing yourself a favor, especially since they have an amazing return policy and free shipping on most orders. Check them out. Trust me.